Privacy Policy | The H.E.L.P Team

Effective Date: 3 December 2025

This Privacy Policy explains how our Organisation The H.E.L.P Team (Healing Every Living Person) collects, uses, and protects your information when you use our website or interact with our services.

1. Information

We may collect the following types of information:

a. Information You Provide

Name

Email address

Phone number

Donation information

Messages or inquiries you submit

b. Automatic Information

When you visit our website, we may collect:

IP address

Device type

Browser type

Pages viewed

Time spent on the site

This helps us understand how visitors use our site so we can improve our services.

2. How We Use Your Information

We use your information to:

Communicate with you

Process donations

Share updates about our work and impact

Improve our website

Keep our community safe

Comply with legal obligations

We do not sell or rent your personal information

3. Cookies

Our website may use cookies to:

Improve user experience

Remember your preferences

Analyse site performance

You can disable cookies in your browser settings if you prefer.

4. Sharing Your Information

We may share your information with:Trusted service providers (e.g., payment processors for donations)

Law enforcement if required by law

We never share your information for marketing by third parties.

5. Data Protection

We take reasonable steps to protect your information from:

Unauthorized access

Misuse

Loss

Disclosure

However, no website or online system can be 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access your information

Update or correct your information

Request deletion

Opt out of communications

To make a request, contact us at: info@thehelpteam.org.uk

7. Updates to This Policy

We may update this Privacy Policy occasionally.

When we do, we will update the Effective Date at the top.

8. Contact Us

If you have questions about this Privacy Policy, contact: info@thehelpteam.org.uk