Privacy Policy | The H.E.L.P Team

Effective Date: 3 December 2025

This Privacy Policy explains how The H.E.L.P Team (Healing Every Living Person), a non-profit organisation, collects, uses and protects personal information when you use our website or interact with our services.

1. Information

We may collect the following types of information:

a. Information You Provide

Name

Email address

Phone number

Donation information

Messages or inquiries you submit

b. Automatic Information

When you visit our website, we may collect:

IP address

Device type

Browser type

Pages viewed

Time spent on the site

This helps us understand how visitors use our site so we can improve our services.

2. How We Use Your Information

We use your information to:

Communicate with you

Process donations

Share updates about our work and impact

Improve our website

Keep our community safe

Comply with legal obligations

We do not sell or rent your personal information

3. Legal Basis for Processing

We process personal information based on consent, legitimate interests, contractual obligations, and legal requirements where applicable.

4. Cookies

Visitors can manage their cookie preferences through our cookie consent banner and update or withdraw consent at any time.

5. Sharing Your Information

We may share your information with: Trusted service providers (e.g., payment processors for donations)

Law enforcement if required by law

We never share your information for marketing by third parties.

6. Data Protection

We take reasonable steps to protect your information from:

Unauthorized access

Misuse

Loss

Disclosure

However, no website or online system can be 100% secure.

7. Data Controller

The H.E.L.P Team is responsible for determining how personal information is collected, used and protected through this website and our programmes.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes, and maintain appropriate organisational records.

9. International Operations

As our work involves international programmes, partnerships and community engagement, information may be processed across different jurisdictions. We apply appropriate safeguards to protect personal information and uphold responsible data practices.

10. Organisational Accountability

The H.E.L.P Team is committed to transparency, responsible governance, ethical practice and continuous improvement in the management of personal information.

11. Your Rights

Depending on your location, you may have the right to:

Access your information

Update or correct your information

Request deletion

Opt out of communications

To make a request, contact us at: info@thehelpteam.org.uk

12. Updates to This Policy

We may update this Privacy Policy occasionally.

When we do, we will update the Effective Date at the top.

13. Contact Us

If you have questions about this Privacy Policy, contact: info@thehelpteam.org.uk