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Privacy Policy
Effective Date: 3 December 2025
This Privacy Policy explains how The H.E.L.P Team (Healing Every Living Person), a non-profit organisation, collects, uses and protects personal information when you use our website or interact with our services.
1. Information
We may collect the following types of information:
a. Information You Provide
Name
Email address
Phone number
Donation information
Messages or inquiries you submit
b. Automatic Information
When you visit our website, we may collect:
IP address
Device type
Browser type
Pages viewed
Time spent on the site
This helps us understand how visitors use our site so we can improve our services.
2. How We Use Your Information
We use your information to:
Communicate with you
Process donations
Share updates about our work and impact
Improve our website
Keep our community safe
Comply with legal obligations
We do not sell or rent your personal information
3. Legal Basis for Processing
We process personal information based on consent, legitimate interests, contractual obligations, and legal requirements where applicable.
4. Cookies
Visitors can manage their cookie preferences through our cookie consent banner and update or withdraw consent at any time.
5. Sharing Your Information
We may share your information with: Trusted service providers (e.g., payment processors for donations)
Law enforcement if required by law
We never share your information for marketing by third parties.
6. Data Protection
We take reasonable steps to protect your information from:
Unauthorized access
Misuse
Loss
Disclosure
However, no website or online system can be 100% secure.
7. Data Controller
The H.E.L.P Team is responsible for determining how personal information is collected, used and protected through this website and our programmes.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes, and maintain appropriate organisational records.
9. International Operations
As our work involves international programmes, partnerships and community engagement, information may be processed across different jurisdictions. We apply appropriate safeguards to protect personal information and uphold responsible data practices.
10. Organisational Accountability
The H.E.L.P Team is committed to transparency, responsible governance, ethical practice and continuous improvement in the management of personal information.
11. Your Rights
Depending on your location, you may have the right to:
Access your information
Update or correct your information
Request deletion
Opt out of communications
To make a request, contact us at: info@thehelpteam.org.uk
12. Updates to This Policy
We may update this Privacy Policy occasionally.
When we do, we will update the Effective Date at the top.
13. Contact Us
If you have questions about this Privacy Policy, contact: info@thehelpteam.org.uk